Frequently Asked Questions
Shipping
Where do you ship?
Where do you ship?
We ship across the United States, including Alaska, Hawaii, and U.S. territories. Currently, we do not ship internationally.
When will my order ship?
When will my order ship?
Most orders ship within 1–2 business days. Orders placed after 1 PM MST will be processed the next business day.
How long does shipping take?
How long does shipping take?
Shipping times vary by location:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (orders must be placed before 12 PM MST)
You'll receive a tracking number as soon as your order ships.
How much is shipping?
How much is shipping?
Shipping is calculated at checkout based on weight and destination. Free shipping is available for select promotions.
Orders & Payments
Can I change or cancel my order?
Can I change or cancel my order?
We process orders quickly, but if you contact us within 1 hour of placing the order, we'll do our best to accommodate changes or cancellations.
What payment methods do you accept?
What payment methods do you accept?
We accept:
- Visa, Mastercard, AmEx, Discover
- Shop Pay
- Apple Pay
- Google Pay
Is my payment secure?
Is my payment secure?
Absolutely. All payments are processed using secure encryption via Shopify Payments and meet PCI compliance standards.
Can I ship to a PO Box or APO/FPO address?
Can I ship to a PO Box or APO/FPO address?
Yes, we can ship to PO Boxes and military addresses via USPS.
Returns & Product Info
What is your return policy?
What is your return policy?
Due to food safety regulations, we cannot accept returns on food items. However, if your order arrived damaged, incorrect, or unsatisfactory, please reach out within 7 days of delivery and we'll make it right.
Do you offer refunds?
Do you offer refunds?
Yes — if there's an issue with your order, we'll issue a refund or resend the item as appropriate. Contact us at support@jerrysnuthouse.com with your order number and a description of the issue.
Are your products gluten-free?
Are your products gluten-free?
Many of our products are gluten-free, but please check each product's description. While we do our best to prevent cross-contamination, all products are made in a facility that handles wheat.
Are your products allergen-safe?
Are your products allergen-safe?
Our facility handles peanuts, tree nuts, soy, dairy, wheat, and sesame. If you have a severe allergy, we recommend caution.
Product Freshness & Gifting
How long do your products stay fresh?
How long do your products stay fresh?
Most products remain fresh for 6–9 months when stored in a cool, dry place. Items like chocolate may be heat-sensitive — we recommend storing them below 70°F.
Do you offer gift packaging?
Do you offer gift packaging?
Yes! Many of our items can be purchased in gift tins or resealable gift pouches. You'll see these options during checkout.
Can I add a gift note?
Can I add a gift note?
Absolutely — just check the gift note box at checkout and add your message.
Do you accept bulk or corporate orders?
Do you accept bulk or corporate orders?
Yes — we offer bulk pricing and private label options for wholesale, events, and corporate gifts. Minimums may apply. Contact sales@jerrysnuthouse.com for inquiries.
About Jerry's & Subscriptions
Where are you located?
Where are you located?
We're proudly based in Denver, Colorado, where we've been roasting and packing nuts since 1948.
What makes your products special?
What makes your products special?
At Jerry's, we combine time-honored recipes with modern freshness standards. Many of our products are small-batch roasted, and we never compromise on quality.
Do you have a physical store?
Do you have a physical store?
At this time, we are online-only. Stay tuned — we're always exploring ways to bring Jerry's to more neighborhoods.
Do you offer subscriptions?
Do you offer subscriptions?
Yes! You can subscribe to your favorite Jerry's Nut House snacks and enjoy significant discounts on every order. Subscriptions are flexible, easy to manage, and rewarding with exclusive savings and early access to new products.
Contact & Additional Info
How can I contact customer service?
How can I contact customer service?
You can reach us by:
- Email: support@jerrysnuthouse.com
- Phone: 303-861-2262 (Mon–Fri, 9 AM to 5 PM MST)
What if I'm not home when it's delivered?
What if I'm not home when it's delivered?
Most carriers will leave packages at your door or with a neighbor. You'll receive tracking information to monitor delivery status.
Do you offer any discounts or promotions?
Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions. You can check our website or sign up for our newsletter to stay updated on the latest offers.
Can I track my order?
Can I track my order?
Yes! You'll receive a tracking number via email as soon as your order ships. You can also track your order through your account dashboard.